1 hour ago
1
If you're left without your luggage, "the rules say reasonable expenses" can be claimed, Rowland explained.
"So it would be entirely reasonable to go do some shopping to pick up two or three days worth of clothes, drugs, anything else that's needed that was in the suitcase, and they will be naturally reimbursed," he said.
If the luggage is missing for 21 days, the case is then seen as lost and there's a maximum claim value at that point of about £1,300.
Passengers are also advised to keep as many receipts as possible.
"It shouldn't be a very long claim, it should be repaid within 28 days, but it is entirely frustrating, particularly in a situation like this where there was no awareness at the point of the flight taking off," he said.
Higher value items lost in luggage should be subject to a travel insurance claims, he added.
Hayley Chapman, from Northfield, who flew with her family to Turkey on Friday said their luggage had also now arrived in the country, but they had had to spend a whole day shopping for essentials and clothes.
"I think it's cost about two hundred pounds, just to buy a few clothes and a few basic toiletries to try and get us by for the next couple of days," she said.
"I've literally just rinsed out my underwear, and clothes I wore out, to try and give myself another day."
Connor O'Donnell is also still without his luggage.
He flew to Glasgow on Friday evening, arriving at about midnight, to discover no luggage had been put on the flight.
Birmingham Airport "chose not to communicate this with any passengers on arrival or beforehand - they simply just took our bags as if there was no problem despite them clearly knowing," he said.
His bag contained "pretty much all my clothes, toiletries and many essentials which I can't necessarily afford to just go and replace," he explained.
"I have had no communication from Easyjet to inform me how long until I get my bags back, I have no idea how to go about getting any sort of compensation and think some is more than appropriate."
