2 hours ago
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Eve Sandle was also on the flight with her mum and said they had been left "with only the clothes we are standing in".
She had received a text from airline TUI saying "some of your bags on TOM810 may not have arrived today," and advising passengers of next steps.
"The text couldn't be further from the truth," she said, "they knew no cases were on that plane."
"Not a TUI rep to be seen to support in the airport, and hotel reps haven't even been made aware of the issues," she added.
"We are in a foreign county with only the clothes we are standing in."
"I have brought my mum here for a week and it's not quite gone to plan," she added.
Simon Leyland's bags also didn't make it with him to Rome after he travelled on a Jet2 flight from Birmingham on Friday.
He had managed to track his luggage using AirTags.
After leaving Birmingham, one of his bags sat at Liverpool's John Lennon Airport overnight, with the other sent to Manchester, he said.
He is set to sail out of the Port of Messina on a cruise later, "and it will be interesting to see if they can get at least one of our bags to us," he said.
"There are 30 other people on our cruise in a similar position," he added.
A Birmingham Airport spokesperson said: "We are continuing to experience an issue with our baggage systems which is impacting some outbound luggage.
Engineers are on site and working to resolve this issue as quickly as possible. Terminal colleagues are also working hard to ensure baggage in terminal is being processed as quickly as possible.
We expect this to cause inconvenience for some passengers, and we sincerely apologise for this. Those due to travel today, should still arrive at the airport in line with Airline advice.
Some flights from Bristol Airport are being diverted through Birmingham after flights were suspended due to a runway defect.
